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VPN trouble after updating to Sophos Endpoint Security and Control 9.5

micmit

I established VPN long time ago, my credentials are saved. After updating to 9.5 and rebooting "Connect to"   brings user name/ password empty , entering my credentials results in the error

---------------------------
Network Connections
---------------------------
Cannot delete saved password.
Error 711: A configuration error on this computer is preventing this connection. For further assistance, click More Info or search Help and Support Center for this error number.
---------------------------
OK   
Making  Sophos Anti-Virus Windows Service start  manual and rebooting ( effectively doesn't start )  fixes the problem ( VPN brings screen with my saved credentials and connects ) .  Computer with Windows XP SP2.
:9927


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  • 0

    Hi,

    Glad you've narrowed it down.  Here is the functionality it provides:

    http://www.sophos.com/support/knowledgebase/article/112099.html

    Also deleting that key or keys is not a permanent workaround, they will be put back.  

    As a more permanent workaround I was once given the key:
     
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\SAVService\SetupOptions]
    "DetourDLLState"="excluded"
    Note: Adjust path for 32bit.
     
    Then remove the reference from:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
    to the Sophos dll, leaving other entries as they are if present.
      
    You would then need to reboot to unload detoured from existing processes. 
     
    The above registry key will prevent detoured being rewritten on updates as just removing it from the AppInit_DLLs will not prevent it being re-created. 
    For the long term I suggest calling Support, detailing what we have found out and ideally try and provide them with steps to reproduce and if necessary a link to the VPN client software.

    Regards,

    Jak

    :9985
Reply
  • 0

    Hi,

    Glad you've narrowed it down.  Here is the functionality it provides:

    http://www.sophos.com/support/knowledgebase/article/112099.html

    Also deleting that key or keys is not a permanent workaround, they will be put back.  

    As a more permanent workaround I was once given the key:
     
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\SAVService\SetupOptions]
    "DetourDLLState"="excluded"
    Note: Adjust path for 32bit.
     
    Then remove the reference from:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
    to the Sophos dll, leaving other entries as they are if present.
      
    You would then need to reboot to unload detoured from existing processes. 
     
    The above registry key will prevent detoured being rewritten on updates as just removing it from the AppInit_DLLs will not prevent it being re-created. 
    For the long term I suggest calling Support, detailing what we have found out and ideally try and provide them with steps to reproduce and if necessary a link to the VPN client software.

    Regards,

    Jak

    :9985
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