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Enterprise Console showing incorrect data

sob
Hi all. Noobie to Sophos. Sophos Enterprise console 4.5 clean installation, windows 2003 We have all clients currently showing up as "Up to date - Unknown". By looking at the IDE count I believe this is incorrect. The update manager is reporting out of data as well but this cannot be the case as our clients update from there. I can see no relevant errors anywhere. Can anyone tell me how to... Make sure our CID currently has the latest updates. Why the console is not reporting as it should. Jason.
:5832


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    I discovered yesterday that we had a very similiar problem--the Console was reporting that updates hadn't occured for over two weeks (yeah, we should have noticed this problem sooner), and when checking the stats on most of the PCs, they were showing data that was over two weeks old. And yet, when checking Sophos AV on an actual PC, I could see that it was up-to-date. It appeared that the "backend" was working, but Console just wasn't reported the facts. The time that it quite working coincided with a reboot after applying MS patches, but also somewhat coincides with when we retired an old Sophos server. The older server was not a SUM, but did have the EM Library installed. The two events must have been related. At any rate, I checked the sophos-management-servers log, and they reported that this current server was being used as the authoritative server, but I felt that adding the registry key to specify that setting could not hurt. In fact, that did the trick. After restarting the service and relaunching the Console, the numbers began to change before my eyes. Now, all seems well.

    Thanks!

    :6039
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    I discovered yesterday that we had a very similiar problem--the Console was reporting that updates hadn't occured for over two weeks (yeah, we should have noticed this problem sooner), and when checking the stats on most of the PCs, they were showing data that was over two weeks old. And yet, when checking Sophos AV on an actual PC, I could see that it was up-to-date. It appeared that the "backend" was working, but Console just wasn't reported the facts. The time that it quite working coincided with a reboot after applying MS patches, but also somewhat coincides with when we retired an old Sophos server. The older server was not a SUM, but did have the EM Library installed. The two events must have been related. At any rate, I checked the sophos-management-servers log, and they reported that this current server was being used as the authoritative server, but I felt that adding the registry key to specify that setting could not hurt. In fact, that did the trick. After restarting the service and relaunching the Console, the numbers began to change before my eyes. Now, all seems well.

    Thanks!

    :6039
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