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Enterprise Console showing incorrect data

Hi all. Noobie to Sophos. Sophos Enterprise console 4.5 clean installation, windows 2003 We have all clients currently showing up as "Up to date - Unknown". By looking at the IDE count I believe this is incorrect. The update manager is reporting out of data as well but this cannot be the case as our clients update from there. I can see no relevant errors anywhere. Can anyone tell me how to... Make sure our CID currently has the latest updates. Why the console is not reporting as it should. Jason.

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0 jak over 14 years ago

Hi,

It's the management service log file under app data, e.g.

C:\documents and Settings\All Users\application data\Sophos\Sophos Endpoint Management\4.5\log\sophos-management-services.log

The management service creates a .1 -> .10. to save a history, the: sophos-management-services.log is the one in use however.

With the authoritative SUM specified, you should see something like:

INFO  {Sophos.Management.Services.Sddma.AuthoritativeServerSelector.GetOverride} ==> Authoritative server endpoint address override is Router$Server.
INFO  {Sophos.Management.Services.Sddma.AuthoritativeServerSelector.GetAuthoritativeServerFromOverride} ==> Attempting to use the overriding authoritative server endpoint address 'Router$Server'.
INFO  {Sophos.Management.Services.Sddma.AuthoritativeServerSelector.GetAuthoritativeServerFromOverride} ==> Found server with the endpoint address 'Router$Server'.
INFO  {Sophos.Management.Services.Sddma.StatusMonitor.HandleStatus} ==> Server is authoritative; looking for currency data.
INFO  {Sophos.Management.Services.Sddma.StatusMonitor.ExtractCurrencyData} ==> Found currency entity for SAVEEXP 9.0.5 VDL4.56G.

In this example the server is called Server.

Thanks

Jak

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