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Enterprise Console showing incorrect data

sob
Hi all. Noobie to Sophos. Sophos Enterprise console 4.5 clean installation, windows 2003 We have all clients currently showing up as "Up to date - Unknown". By looking at the IDE count I believe this is incorrect. The update manager is reporting out of data as well but this cannot be the case as our clients update from there. I can see no relevant errors anywhere. Can anyone tell me how to... Make sure our CID currently has the latest updates. Why the console is not reporting as it should. Jason.
:5832


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    Hi,

    So there is another SUM on the network, that is essentially a parent to the SUM where SEC is, in as much as it creates the "warehouse" share?

    That parent SUM however does not appear in SEC?  

    Does it help to make "your" SUM authoritative:

    http://www.sophos.com/support/knowledgebase/article/57638.html

    In the management service "services" log file it should tell you once you've made the change that your SUM is authoritative having read the created key correctly.  Hopefully this will ensure that the management service enters the package info into the packages table.

    Thanks

    Jak

    :5859
Reply
  • 0

    Hi,

    So there is another SUM on the network, that is essentially a parent to the SUM where SEC is, in as much as it creates the "warehouse" share?

    That parent SUM however does not appear in SEC?  

    Does it help to make "your" SUM authoritative:

    http://www.sophos.com/support/knowledgebase/article/57638.html

    In the management service "services" log file it should tell you once you've made the change that your SUM is authoritative having read the created key correctly.  Hopefully this will ensure that the management service enters the package info into the packages table.

    Thanks

    Jak

    :5859
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