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Enterprise Console showing incorrect data

sob
Hi all. Noobie to Sophos. Sophos Enterprise console 4.5 clean installation, windows 2003 We have all clients currently showing up as "Up to date - Unknown". By looking at the IDE count I believe this is incorrect. The update manager is reporting out of data as well but this cannot be the case as our clients update from there. I can see no relevant errors anywhere. Can anyone tell me how to... Make sure our CID currently has the latest updates. Why the console is not reporting as it should. Jason.
:5832


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    Thanks for the reply Jak.

    IDE count is from SEC not the endpoint. I noticed yesterday that the IDE count changed for my two endpoints not long after Sophos advertised the latest IDE's for download. This tells me everything is actually working fine except SEC is not displaying correctly in the interface.

    We have one SUM with on subscription and all our endpoints will update from here. Our SUM gets it's updates from another share in our organisation.

    The endpoints use a UNC path back to our SUM.

    Also another error has surfaced with one of our three test endpoints.

    [e0080835 - Failed to repair database, error 11]?

    To summerize it looks like everything is working fine except the SEC does not seem to be reporting some data correctly.   Meaning "Update details unknown" for the endpoints and the updates feild on the dashboard is showing last updated 11 days ago for our update manager.

    I am about to digest the contents of the link you provided to see if I can resolve the update unknown issue.

    I would really like to get some of these problems resolved quickly if possible.  We have a tight timeframe before going live.

    Regards,

    Jason.

    :5853
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  • 0

    Thanks for the reply Jak.

    IDE count is from SEC not the endpoint. I noticed yesterday that the IDE count changed for my two endpoints not long after Sophos advertised the latest IDE's for download. This tells me everything is actually working fine except SEC is not displaying correctly in the interface.

    We have one SUM with on subscription and all our endpoints will update from here. Our SUM gets it's updates from another share in our organisation.

    The endpoints use a UNC path back to our SUM.

    Also another error has surfaced with one of our three test endpoints.

    [e0080835 - Failed to repair database, error 11]?

    To summerize it looks like everything is working fine except the SEC does not seem to be reporting some data correctly.   Meaning "Update details unknown" for the endpoints and the updates feild on the dashboard is showing last updated 11 days ago for our update manager.

    I am about to digest the contents of the link you provided to see if I can resolve the update unknown issue.

    I would really like to get some of these problems resolved quickly if possible.  We have a tight timeframe before going live.

    Regards,

    Jason.

    :5853
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