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Enterprise Console showing incorrect data

sob
Hi all. Noobie to Sophos. Sophos Enterprise console 4.5 clean installation, windows 2003 We have all clients currently showing up as "Up to date - Unknown". By looking at the IDE count I believe this is incorrect. The update manager is reporting out of data as well but this cannot be the case as our clients update from there. I can see no relevant errors anywhere. Can anyone tell me how to... Make sure our CID currently has the latest updates. Why the console is not reporting as it should. Jason.
:5832


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    Hi,

    When you are looking at the ide count for machines, is this in SEC or locally at the endpoint?

    If it's at SEC, that would at least suggest RMS is working for the most part.  I.e. clients are sending in status messages.  In the endpoints view, do the SUM servers have the right number of IDEs as well?  Ultimately it is the status message from the SUM server(s) that need to be working in order to maintain a package list so up-to-dateness can be worked out  for the clients.

    Do you have multiple SUMs?  What subscriptions do you have? Does each SUM have its own subscriptions?

    Where are the clients all updating from?  Do they have the same update location, is this a UNC path back to the SEC server?

    Thanks,

    Jak

    N.B.

    is worth a read to understand up-to-dateness in some detail.

    :5837
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  • 0

    Hi,

    When you are looking at the ide count for machines, is this in SEC or locally at the endpoint?

    If it's at SEC, that would at least suggest RMS is working for the most part.  I.e. clients are sending in status messages.  In the endpoints view, do the SUM servers have the right number of IDEs as well?  Ultimately it is the status message from the SUM server(s) that need to be working in order to maintain a package list so up-to-dateness can be worked out  for the clients.

    Do you have multiple SUMs?  What subscriptions do you have? Does each SUM have its own subscriptions?

    Where are the clients all updating from?  Do they have the same update location, is this a UNC path back to the SEC server?

    Thanks,

    Jak

    N.B.

    is worth a read to understand up-to-dateness in some detail.

    :5837
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