Hi there,
two issues:
1) Sophos has detected the "Mal-sillyFDC-N" worm and put it into Quarantine.
Following the instructions I selected the automatic "cleaning" tool/button.
Sophos started to do this cleaning operation, but it runs for more than 10 hours without reaching the end.
The software tells me that "Processing cleaning" (I have a German version: "Bereinigung läuft").
No error message appears and checking in the Windows Task-Manager Sophos is running fine.
I have attempted and relaunched this cleaning operation several times, but the same happened.
2) I wanted to do a complete scan of my computer, but Sophos gets always stuck at 2%, i.e. only after 1639 or 1642 files scanned. Also in this case I have tried the operation several time and let the scan running for more than 10 hours.
How can I tackle these issues? Any suggestions?
I have already contacted the online help, but no successful help received so-far.
Additional info:
Sophos 9.7 on a Windows XP professional (SP3)
2.53 GHz
3 GB Ram
Many thanks for your attention,
Andrea
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