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Web browsing random delays; Chrome, IE, Firefox

JasonO

Since 11/12 we are having random Web Browsing delays with Chrome, IE and Firefox.  The delay is 1-10 seconds and the cursor or page is just frozen, not the mouse.  It happens on some computers every 5 minutes.  

We have found a fix that worked on a few of them.  It was to reset the winsock and tcp/ip stack.

I.E netsh int ip reset reset.log

Anyone else seeing this issue?  We are wondering if it is Sophos because we see the LSP in the stacks before the reset but not after.  We have Web Protection disabled in policy but we do use the Web Appliances.

Thanks,

Jason

:54887


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    Support got back to me this morning with a suggested fix as opposed to downgrading.

    I have tested this on a few of the workstations that weren't checking in since 11/11 and it worked beautifully. The Web Intelligence Service was actually there, but not registered as a service. Running the command below registered and started the service. A few seconds later, and the workstation was again listed as an active and connected endpoint in the WCF appliance.

     "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /registerService

    The endpoint Web Control components located in C:\ProgramData\Sophos\Web Control\Activity and C:\ProgramData\Sophos\Web Control\Policy have current dates and times on files within so it appears that this has corrected the issue.

    Definitely easier to have this packaged up into a script to be deployed, run as part of a login script, whatever makes sense in your enviornment.

    :55025
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  • 0

    Support got back to me this morning with a suggested fix as opposed to downgrading.

    I have tested this on a few of the workstations that weren't checking in since 11/11 and it worked beautifully. The Web Intelligence Service was actually there, but not registered as a service. Running the command below registered and started the service. A few seconds later, and the workstation was again listed as an active and connected endpoint in the WCF appliance.

     "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /registerService

    The endpoint Web Control components located in C:\ProgramData\Sophos\Web Control\Activity and C:\ProgramData\Sophos\Web Control\Policy have current dates and times on files within so it appears that this has corrected the issue.

    Definitely easier to have this packaged up into a script to be deployed, run as part of a login script, whatever makes sense in your enviornment.

    :55025
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