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Web browsing random delays; Chrome, IE, Firefox

JasonO

Since 11/12 we are having random Web Browsing delays with Chrome, IE and Firefox.  The delay is 1-10 seconds and the cursor or page is just frozen, not the mouse.  It happens on some computers every 5 minutes.  

We have found a fix that worked on a few of them.  It was to reset the winsock and tcp/ip stack.

I.E netsh int ip reset reset.log

Anyone else seeing this issue?  We are wondering if it is Sophos because we see the LSP in the stacks before the reset but not after.  We have Web Protection disabled in policy but we do use the Web Appliances.

Thanks,

Jason

:54887


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    Having very similar issues here.  Running endpoint Recommended 10.3.11 and have our remote workforce utilizing Web Control on endpoint configured to talk to our WCF management appliance.

    What clued me in was that I didnt have site hits any logged from a remote endpoint.  Then checking the Connected endpoints listing on the appliance and noting that we had a ton of disconnected endpoints from 11/11.  I have access to a couple of them and know they are active and online.  Reviewing them with support highlighted the lack of an installed Web Intelligence Service

    I have been back and forth with Support over the last week in regards to the issue and have been told that there was a known issue bug in 10.3.11 when doing an automatic upgrade.  The next Recommended release is supposed to contain a fix (a few weeks out).  Support's resolution is to downgrade to 10.3.7 until the next version is released to Recommended.

    The Preview version may have the fix but I don't normally roll that to Production.  The group that it was escalated to didn't have any further info for Support on what variables caused some workstations to upgrade successfully, and others not to :(

    HTH

    :54996
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  • 0

    Having very similar issues here.  Running endpoint Recommended 10.3.11 and have our remote workforce utilizing Web Control on endpoint configured to talk to our WCF management appliance.

    What clued me in was that I didnt have site hits any logged from a remote endpoint.  Then checking the Connected endpoints listing on the appliance and noting that we had a ton of disconnected endpoints from 11/11.  I have access to a couple of them and know they are active and online.  Reviewing them with support highlighted the lack of an installed Web Intelligence Service

    I have been back and forth with Support over the last week in regards to the issue and have been told that there was a known issue bug in 10.3.11 when doing an automatic upgrade.  The next Recommended release is supposed to contain a fix (a few weeks out).  Support's resolution is to downgrade to 10.3.7 until the next version is released to Recommended.

    The Preview version may have the fix but I don't normally roll that to Production.  The group that it was escalated to didn't have any further info for Support on what variables caused some workstations to upgrade successfully, and others not to :(

    HTH

    :54996
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