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Web browsing random delays; Chrome, IE, Firefox

JasonO

Since 11/12 we are having random Web Browsing delays with Chrome, IE and Firefox.  The delay is 1-10 seconds and the cursor or page is just frozen, not the mouse.  It happens on some computers every 5 minutes.  

We have found a fix that worked on a few of them.  It was to reset the winsock and tcp/ip stack.

I.E netsh int ip reset reset.log

Anyone else seeing this issue?  We are wondering if it is Sophos because we see the LSP in the stacks before the reset but not after.  We have Web Protection disabled in policy but we do use the Web Appliances.

Thanks,

Jason

:54887


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    Hi Jason,

    Missing services sounds like a concern and it sounds like an upgrade failed.

    TBH, as a fix to that issue and also as a test, I would

    1. Create a new subscription slecting "Preview".

    2. Let SUM create a CID.

    3. Create a new Test group in SEC

    4. Move a couple of computers which have had the problem and or missing the service to the test group.  I hope you're not using ADSync.

    5.Through policy, by creating a new updating policy and linking it to the test group the computers should update.

    I would expect, the computers to gain back the service and then also have the parallel lookups.

    Regards,

    Jak

    :54919
Reply
  • 0

    Hi Jason,

    Missing services sounds like a concern and it sounds like an upgrade failed.

    TBH, as a fix to that issue and also as a test, I would

    1. Create a new subscription slecting "Preview".

    2. Let SUM create a CID.

    3. Create a new Test group in SEC

    4. Move a couple of computers which have had the problem and or missing the service to the test group.  I hope you're not using ADSync.

    5.Through policy, by creating a new updating policy and linking it to the test group the computers should update.

    I would expect, the computers to gain back the service and then also have the parallel lookups.

    Regards,

    Jak

    :54919
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