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SAVXP not installing on any computer on the network

thewlis

Hi all,

Today I find myself faced with a curious problem when trying to roll out Sophos Endpoint 9 from Enterprise Console 4 onto a client's network. The initial components (RMS, Autoupdate) install correctly, however when the computer connects to the server to download and install SAVXP, the installation fails.

Enterprise Console reports this failure as "The MSI has failed", and in the event viewer of an affected computer, an entry containing "The Sophos Anti-Virus failed to start: Access denied" appears.

Running the SAVXP MSI manually from the server share folder yeilds the same result; a failure plus the access denied message in the event log.

I'm sure this is a simple permissions problem but I cannot lay my finger on it - can anyone help?

:3197


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    Hello thewlis,

    you'll find some threads if you search for service access denied or service failed start - unfortunately none is flagged as solved or contains a summary post. I'll quote two suggestions:

    Reinstalling the Microsoft Installer (or upgrading to v4.5) most of the times resolves MSI issues on the machine... which is the usually the underlying reason for failed installations of all kind (including Sophos). [by RRR]

    and

    A good troubleshooting step is to run process monitor then attempt to start the service (or install the msi). [by OD]

    Just in case: Process monitor can be found at the Sysinternals site.

    Christian

    :3198
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  • 0

    Hello thewlis,

    you'll find some threads if you search for service access denied or service failed start - unfortunately none is flagged as solved or contains a summary post. I'll quote two suggestions:

    Reinstalling the Microsoft Installer (or upgrading to v4.5) most of the times resolves MSI issues on the machine... which is the usually the underlying reason for failed installations of all kind (including Sophos). [by RRR]

    and

    A good troubleshooting step is to run process monitor then attempt to start the service (or install the msi). [by OD]

    Just in case: Process monitor can be found at the Sysinternals site.

    Christian

    :3198
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