Hi,
I sucessfully upgraded from SEC 4.5 to 5.1 without issue and now I'm trying to go to 5.2.
The DB is on a separate server and the DB upgrade ran successfully.
I'm now trying to run the upgrade on the SEC server and the install fails at the server32.msi.
This is the end of the server32.msi log file
Property(S): DATABASE = C:\WINDOWS\Installer\1868f6.msi Property(S): OriginalDatabase = C:\sec_52\ServerInstaller\Server32.msi Property(S): UILevel = 2 Property(S): Preselected = 1 Property(S): ACTION = INSTALL Property(S): DB_UPGRADE_VERSION.E96667BC_B851_472E_B9EA_5E2B142E3BFA = 51 Property(S): HASIIS4 = 1 Property(S): HASWEBSERVER = 1 Property(S): IEVERSION = 800 Property(S): OSSupportSxS = 1 Property(S): ASPNET = 4.0.30319.0 Property(S): AspNetVersionRequirementMet = 1 Property(S): DotNetFrameworkVersionRequirementMet = 1 Property(S): ROOTDRIVE = C:Property(S): CostingComplete = 1 Property(S): CRYSTALREDIRECTIONNUMBER = 2 Property(S): OutOfDiskSpace = 0 Property(S): OutOfNoRbDiskSpace = 0 Property(S): PrimaryVolumeSpaceAvailable = 0 Property(S): PrimaryVolumeSpaceRequired = 0 Property(S): PrimaryVolumeSpaceRemaining = 0 Property(S): INSTALLLEVEL = 1 MSI (s) (9C:D0) [19:30:09:490]: Note: 1: 1708 MSI (s) (9C:D0) [19:30:09:490]: Product: Sophos Management Server -- Installation failed. MSI (s) (9C:D0) [19:30:09:490]: Windows Installer installed the product. Product Name: Sophos Management Server. Product Version: 5.2.0. Product Language: 1033. Installation success or error status: 1603. MSI (s) (9C:D0) [19:30:09:490]: Cleaning up uninstalled install packages, if any exist MSI (s) (9C:D0) [19:30:09:490]: MainEngineThread is returning 1603 MSI (s) (9C:04) [19:30:09:599]: No System Restore sequence number for this installation. === Logging stopped: 31/01/2013 19:30:09 ===
And this is the end of the bootstrapper log file
31/01/2013 19:22:00, INFO : Start state: Idle 31/01/2013 19:22:00, INFO : Deactivate state: Idle 31/01/2013 19:22:00, INFO : Activate state: Installing 31/01/2013 19:22:00, INFO : Verifying files in folder 31/01/2013 19:22:00, INFO : Target folder verification completed successfully 31/01/2013 19:22:00, INFO : Copied SmAgentAPI.dll from C:\sec_52\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll into C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll 31/01/2013 19:22:00, INFO : Verifying files in folder 31/01/2013 19:22:03, INFO : Target folder verification completed successfully 31/01/2013 19:22:03, INFO : About to install Server32.msi 31/01/2013 19:30:01, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI 31/01/2013 19:30:01, INFO : Deactivate state: Installing 31/01/2013 19:30:01, INFO : Activate state: Failing 31/01/2013 19:30:09, INFO : Installation of Server32.msi failed with error code: 1603 31/01/2013 19:30:09, INFO : Ended installing Server32.msi 31/01/2013 19:30:11, INFO : Installation failed with error code: 1603 31/01/2013 19:30:11, INFO : Deactivate state: Failing 31/01/2013 19:30:11, INFO : Activate state: Failed 31/01/2013 19:30:11, INFO : Entered Installation failed page. 31/01/2013 19:31:45, INFO : Opening logs folder: C:\Documents and Settings\All Users\Application Data\Sophos\Management Installer
Can anyone suggest away to resolve this?
Thanks
Phil
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