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Client Communicating With Server - VPN

Tinshield

We just replaced Symantec Endpoint Protection with Sophos.  We have the 4.5 console setup and I just deployed a couple of our mobile laptops (in police cars).  I noticed fairly quickly that they could not get updates from our server so I set up a secondary update server which solved that.

I guess I am trying to figure out why SEP communiated with the server through the VPN but apparently Sophos can't?  Do I need to open up some ports on the computer firewall?  Still using windows firewalls in these machines.  Using 9.5 and see no difference between Win 7 or XP.  Any ideas?

:9039


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    Hello,

    Are you talking about updating or management/reporting?

    Is it that initially the client (AutoUpdate) was trying to update using a UNC path over the VPN but that was failing? E.g.

    \\<server>\SophosUpdate\CIDs\S000\SAVSCFXP\.

    "Could not find server" etc...

    You then created a secondary HTTP location or pointed the machine at Sophos, updated the updating  policy and that worked?  Is UNC vs HTTP the problem and the way the VPN client is handling that?

    If it's a management problem you now have, my post here might explain a few things:

    Regards,

    Jak

    :9041
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  • 0

    Hello,

    Are you talking about updating or management/reporting?

    Is it that initially the client (AutoUpdate) was trying to update using a UNC path over the VPN but that was failing? E.g.

    \\<server>\SophosUpdate\CIDs\S000\SAVSCFXP\.

    "Could not find server" etc...

    You then created a secondary HTTP location or pointed the machine at Sophos, updated the updating  policy and that worked?  Is UNC vs HTTP the problem and the way the VPN client is handling that?

    If it's a management problem you now have, my post here might explain a few things:

    Regards,

    Jak

    :9041
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