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Weirdness on management console

RobertL

Ref: Sophos Endpoint Security and Control, version 9.5

I'm helping out a small company with some issues, and I wanted to exclude a backup device from being scanned.  Whoever installed this software on this Windows 2003 R2 server managed to create, in Active Directory,  "SophosAdministrator" as a user and not as a group.

I detected this because the console shows most of the option grayed out. 

So, I renamed the user to "Sophos_Administrator" and then created the group "SophosAdministrator", and then put the server local admin into the group.  Then I rebooted the server, logged in as the local admin, but everything is still grayed out. 

I have no idea what to do now.  Any suggestions?  Thanks!

:8617


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    I'm talking about the icon in the bottom-right corner of the server... I right-click that and select "Open Sopho Endpoint Security and Control."   I see a screen titled "Sophos Endpoint Security and Control", with 2 panes. On the left are a Status box and a Help and information box.  In the right pane, a Anti-virus and HIPS box, a Tamper protection box, and an Updating box.

    In the Anti-virus and HIPS box, the 'Scan my computer', 'Scans', 'Manage quarantine items' and 'Configure anti-virus and HIPS' are selectable, but 'View anti-virus and HIPS log' is grayed out.  When I select 'Configure anti-virus and HIPS', I see 'Configure' and 'Alerting" items.  Under 'Configure', only the 'Right-click scanning' and 'Authorization' items are selectable, and the rest are grayed out.  

    I was originally trying this approach to make an exclusion, but ended up using the Enterprise console, but I am concerned about this grayed out items, and the whole SophosAdministrator user vs. group issue.  

    :8643
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  • 0

    I'm talking about the icon in the bottom-right corner of the server... I right-click that and select "Open Sopho Endpoint Security and Control."   I see a screen titled "Sophos Endpoint Security and Control", with 2 panes. On the left are a Status box and a Help and information box.  In the right pane, a Anti-virus and HIPS box, a Tamper protection box, and an Updating box.

    In the Anti-virus and HIPS box, the 'Scan my computer', 'Scans', 'Manage quarantine items' and 'Configure anti-virus and HIPS' are selectable, but 'View anti-virus and HIPS log' is grayed out.  When I select 'Configure anti-virus and HIPS', I see 'Configure' and 'Alerting" items.  Under 'Configure', only the 'Right-click scanning' and 'Authorization' items are selectable, and the rest are grayed out.  

    I was originally trying this approach to make an exclusion, but ended up using the Enterprise console, but I am concerned about this grayed out items, and the whole SophosAdministrator user vs. group issue.  

    :8643
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