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Weirdness on management console

RobertL

Ref: Sophos Endpoint Security and Control, version 9.5

I'm helping out a small company with some issues, and I wanted to exclude a backup device from being scanned.  Whoever installed this software on this Windows 2003 R2 server managed to create, in Active Directory,  "SophosAdministrator" as a user and not as a group.

I detected this because the console shows most of the option grayed out. 

So, I renamed the user to "Sophos_Administrator" and then created the group "SophosAdministrator", and then put the server local admin into the group.  Then I rebooted the server, logged in as the local admin, but everything is still grayed out. 

I have no idea what to do now.  Any suggestions?  Thanks!

:8617


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    Hello RobertL,

    could you name a few options which are greyed out as I can't really imagine what you are seeing. It sounds more like the SAV GUI on the local machine. We can talk about the groups in detail if needed once it's clear what the problem is. Only this - while you can add or delete members to/from a Sophos group creating a group after install usually won't get you anywhere.

    Christian

    :8627
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  • 0

    Hello RobertL,

    could you name a few options which are greyed out as I can't really imagine what you are seeing. It sounds more like the SAV GUI on the local machine. We can talk about the groups in detail if needed once it's clear what the problem is. Only this - while you can add or delete members to/from a Sophos group creating a group after install usually won't get you anywhere.

    Christian

    :8627
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