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Computer could not be contacted

Dheald

When trying to install Sophos from the Enterprise Console, using the "Protect Computers" option from the menu, I have had some install successfully, but a few have come up with the error message: Computer could not be contacted. [0x0000002e] Any ideas what this is about? The machines are online and reachable.

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    After having this same issue with a number of XP computers, I found the following solved it once all the other recommended steps had been completed: Change the scope of the File And Print Sharing port 445 to allow all computers.

    Once changed, the new install went through without issue. You can then change the scope back if you like and it does not effect the computer's ability to update or to contact the server as far as I can tell.

    :22509
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  • 0

    After having this same issue with a number of XP computers, I found the following solved it once all the other recommended steps had been completed: Change the scope of the File And Print Sharing port 445 to allow all computers.

    Once changed, the new install went through without issue. You can then change the scope back if you like and it does not effect the computer's ability to update or to contact the server as far as I can tell.

    :22509
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