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RMS client not reporting.

Deckchair

We have remote sites (10.0.0.0)  that cannot report back to the server (192.168.0.0.). The server has a NAT'd address to the 10.0.0.0 network via a firewall and WAN connection. Through the Enterprise Console the client deploys and it collects updates via a UNC path. However the Console remains ignorant of the client status  apparently due to the RMS not being able to talk back. I've found a few articles on setting up DMZ message relays however that isn't our setup and would be difficult to implement. I've tried amending the mrinit.conf to use the 10. address with no success.

Is there anyway to get the client to talk back via RMS or am I missing something?

:7839


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    Hello Deckchair,

    I am also facing a similar issue and my setup is exactly similar to yours.  I have also opened a case with Sophos.

    In my case also my client fails to download the certificate information.

    Did you managed to get a fix for this problem. I would appreciate if you can share some details about the solution to fix this.

    Thanks

    Mayank

    :12385
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  • 0

    Hello Deckchair,

    I am also facing a similar issue and my setup is exactly similar to yours.  I have also opened a case with Sophos.

    In my case also my client fails to download the certificate information.

    Did you managed to get a fix for this problem. I would appreciate if you can share some details about the solution to fix this.

    Thanks

    Mayank

    :12385
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