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RMS client not reporting.

Deckchair

We have remote sites (10.0.0.0)  that cannot report back to the server (192.168.0.0.). The server has a NAT'd address to the 10.0.0.0 network via a firewall and WAN connection. Through the Enterprise Console the client deploys and it collects updates via a UNC path. However the Console remains ignorant of the client status  apparently due to the RMS not being able to talk back. I've found a few articles on setting up DMZ message relays however that isn't our setup and would be difficult to implement. I've tried amending the mrinit.conf to use the 10. address with no success.

Is there anyway to get the client to talk back via RMS or am I missing something?

:7839


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    Hello Deckchair,

    as I was mulling over the various articles (especially Using Sophos message relays in a public WAN) I saw that a message relay could be configured to return a hostname only in the IOR. Dunno if it works with the management server too. I tried setting the mentioned key on a test server and it has at least no negative effect. Saw that it returned the hostname instead of the IP address in the IOR. If I'm not misunderstanding you the server's name can be correctly resolved on both networks so perhaps this could help.

    Christian

    :7903
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  • 0

    Hello Deckchair,

    as I was mulling over the various articles (especially Using Sophos message relays in a public WAN) I saw that a message relay could be configured to return a hostname only in the IOR. Dunno if it works with the management server too. I tried setting the mentioned key on a test server and it has at least no negative effect. Saw that it returned the hostname instead of the IP address in the IOR. If I'm not misunderstanding you the server's name can be correctly resolved on both networks so perhaps this could help.

    Christian

    :7903
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