Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 4 replies
  • Subscribers 1 subscriber
  • Views 2704 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot create stream (pulling my hair out now)

Bluetooth

Hey Guys

First post here but long time sophos user. I look after 5 primary schools in west yorkshire and our anti virus is provided by sophos. We have our own update location that we pull updates from rather than from sophos (dont ask me for the reason why, i just get told where to get updates :-/)

Anyway, we have finally been given sophos enterprise console 4.7 to play with and i have upgraded two of my servers across the 5 schools. Ive been having some severe problems getting EC to update, upon checking the logs i see "cannot create stream" and a bunch of hex code.

Ive followed the stuff on sophos' website on deleting the working-sub and sub0 directories or whatever and this unfortunately doesnt resolve the problem.

Ive been waiting over a week for our in house support desk to resolve the issues but ive not heard a peep and some of my servers havent updated in that time.

Can anyone offer some advice? unfortunately i cant contact sophos direct as because our license is a local education one sophos cannot actually support us we are expected to speak to our in house team for all support (even as useless as hey are)

Any help is much appreciated. Thanks

:13845


This thread was automatically locked due to age.
Parents
  • 0

    Hi Guys

    Right i think i have narrowed this down with nearly 2 hours of solid research on the issue. Upon checking several of the servers they are all trying to download the 87ad1772e9a9fee660a7c06be588a5bex000.xml from our update store (http://sophos.yhgfl.net/libraryv4 & http://sophos2.yhgfl.net/libraryv4). After checking those sources manually, and checking their backups i cannot find that file ANYWHERE. Makes sense why sophos is now failing to update.

    Is there any way to get around this issue? i of course will be passing these details onto yhgfl although ive been asking for help for 2 weeks and havent received any as of yet.

    Thanks again guys

    :13853
Reply
  • 0

    Hi Guys

    Right i think i have narrowed this down with nearly 2 hours of solid research on the issue. Upon checking several of the servers they are all trying to download the 87ad1772e9a9fee660a7c06be588a5bex000.xml from our update store (http://sophos.yhgfl.net/libraryv4 & http://sophos2.yhgfl.net/libraryv4). After checking those sources manually, and checking their backups i cannot find that file ANYWHERE. Makes sense why sophos is now failing to update.

    Is there any way to get around this issue? i of course will be passing these details onto yhgfl although ive been asking for help for 2 weeks and havent received any as of yet.

    Thanks again guys

    :13853
Children
No Data