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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    Hi Christian,

    Many thanks for your suggestions, we did get hold of Sophos and they recommended that we restart the server, this we did and it appears to be OK now, the definitions are all up to date and it is slowly deploying the new versions to all the other work stations.

    It was just an alert and but appears to be working normally.

    Can you tell me how to get the Software Suscription list as I have no idea where it is?

    Cheers and thanks

    :33265
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  • 0

    Hi Christian,

    Many thanks for your suggestions, we did get hold of Sophos and they recommended that we restart the server, this we did and it appears to be OK now, the definitions are all up to date and it is slowly deploying the new versions to all the other work stations.

    It was just an alert and but appears to be working normally.

    Can you tell me how to get the Software Suscription list as I have no idea where it is?

    Cheers and thanks

    :33265
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