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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    Hello AndyE,

    Delivery failed for software

    that's the "usual" message you see - can't say right now if you get the not available also when the initial download failed (I don't think so if article 117262 is correct). Is it just one subscription (and other than Recommended) or your only? You've noticed the Software subscription list - does it say Never for Last successful download? I can imagine that you're not in the mood for more troubleshooting right now but normally it's not too hard to deal with this. 

    First suggestion (without consulting the logs) is the article 66176 - item 4. under What To Do. Don't be confused by the mention of parent.

    Christian

    :33259
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  • 0

    Hello AndyE,

    Delivery failed for software

    that's the "usual" message you see - can't say right now if you get the not available also when the initial download failed (I don't think so if article 117262 is correct). Is it just one subscription (and other than Recommended) or your only? You've noticed the Software subscription list - does it say Never for Last successful download? I can imagine that you're not in the mood for more troubleshooting right now but normally it's not too hard to deal with this. 

    First suggestion (without consulting the logs) is the article 66176 - item 4. under What To Do. Don't be confused by the mention of parent.

    Christian

    :33259
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