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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    Hi Christian,

    Many thanks for your input and this is what the message said

     "Delivery failed for software subscription [subscription-name]. Access to the source update location is denied or the location is otherwise unavailable"

    Think there is some issue when we upgraded to ver 5. 

    We will get hold of Sophos direct and see if we can resolve the issue. Our subscription is valid until Aug 2013 so think it must be some sort of glitch in the admin side. Will let you know once we have sorted it out

    Thanks again

    :33251
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  • 0

    Hi Christian,

    Many thanks for your input and this is what the message said

     "Delivery failed for software subscription [subscription-name]. Access to the source update location is denied or the location is otherwise unavailable"

    Think there is some issue when we upgraded to ver 5. 

    We will get hold of Sophos direct and see if we can resolve the issue. Our subscription is valid until Aug 2013 so think it must be some sort of glitch in the admin side. Will let you know once we have sorted it out

    Thanks again

    :33251
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