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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    OK we have deleted the contents of Working and Warehouse, and are doing an forced update from SUM, but straight away there is an alert "software not available" but under the "download status" there is "downloading binaries", so it is doing something. Is this alert something to be worried about?

    :33243
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  • 0

    OK we have deleted the contents of Working and Warehouse, and are doing an forced update from SUM, but straight away there is an alert "software not available" but under the "download status" there is "downloading binaries", so it is doing something. Is this alert something to be worried about?

    :33243
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