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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    Yes I can confirm that this folder exists and the SAVXP folder is there, and on the latest download of definitions and now the javab-jd definition is listed, so we are making progress ;) 

    Will try the deleting method and get back to you with any results.

    Again my thanks for your help and assistance

    :33239
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  • 0

    Yes I can confirm that this folder exists and the SAVXP folder is there, and on the latest download of definitions and now the javab-jd definition is listed, so we are making progress ;) 

    Will try the deleting method and get back to you with any results.

    Again my thanks for your help and assistance

    :33239
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