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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    Could you confirm if the following location is available and has a SAVXP folder in it:

    on 2k8 or later:

    C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\s000

    prior to 2k8 (may be different dependant on language)

    C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\CIDs\S000

    If this exists the SUM is in fact working correctly, you may want to try deleting all of the contents of the following folders a couple of levels up from these folders and then forcing an "Update Now" from the SUM manager view:

    \Update Manager\Working

    \Update Manager\Update Manager\Warehouse

    If SUM has an issue with cached data this should flush the operation.

     If this fails please try using the following:

    http://www.sophos.com/en-us/support/knowledgebase/118329.aspx

    HTH

    :33233
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  • 0

    Could you confirm if the following location is available and has a SAVXP folder in it:

    on 2k8 or later:

    C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\s000

    prior to 2k8 (may be different dependant on language)

    C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\CIDs\S000

    If this exists the SUM is in fact working correctly, you may want to try deleting all of the contents of the following folders a couple of levels up from these folders and then forcing an "Update Now" from the SUM manager view:

    \Update Manager\Working

    \Update Manager\Update Manager\Warehouse

    If SUM has an issue with cached data this should flush the operation.

     If this fails please try using the following:

    http://www.sophos.com/en-us/support/knowledgebase/118329.aspx

    HTH

    :33233
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