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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    Hi again JoltCube,

    Apolgise for my absence, but had another emergency come up. This whole thing has got beyond my limited knowledge of computers so too the decision to get in an IT specialist to help out.

    What he has done now is upgraded the SEC to ver 5.0.0.8, all went well, from following the instructions posted on the article #118328, except now we are having difficulty in getting the SEC to update the latest definitions. Do you have any ideas on what we can do for this ?

    Thanks again for your help

    :33229
Reply
  • 0

    Hi again JoltCube,

    Apolgise for my absence, but had another emergency come up. This whole thing has got beyond my limited knowledge of computers so too the decision to get in an IT specialist to help out.

    What he has done now is upgraded the SEC to ver 5.0.0.8, all went well, from following the instructions posted on the article #118328, except now we are having difficulty in getting the SEC to update the latest definitions. Do you have any ideas on what we can do for this ?

    Thanks again for your help

    :33229
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