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Shh/Updater problem

AndyE

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live  Protection button in the Policy window. 

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

:32927


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    Could you run the vb script on one of the failing machines with the following parameters:

    cscript.exe //nologo FixUpdate.vbs /fixIssues:true /useSophosCid:true /verbose:true /restoreMovedFiles:true /logPath:"C:\" > C:\Fixissues.txt

    Then have the “Fixissues.txt” file attached to your support call, then I can have some Devs look into it. Thank you. 

    [edited to target a single machine rather than all]

    :33119
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  • 0

    Could you run the vb script on one of the failing machines with the following parameters:

    cscript.exe //nologo FixUpdate.vbs /fixIssues:true /useSophosCid:true /verbose:true /restoreMovedFiles:true /logPath:"C:\" > C:\Fixissues.txt

    Then have the “Fixissues.txt” file attached to your support call, then I can have some Devs look into it. Thank you. 

    [edited to target a single machine rather than all]

    :33119
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