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Mac: Could not contact primary server

xdunlapx

I tried updating my Sophos AV on my mac and it says that it ould not contact the primary server and the error occured today 23 Sep 2012 15:44. Is this related to the fase-positive issue? How long should I wait before trying to update my definitions again? Should I remove and reinstall it?

Brittany

:32639


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  • 0

    Mine is NOT resolved.. :smileysad:

    -------

    the Log:

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 22:49:03 20 March 2015
    com.sophos.autoupdate: Updating catalogue information at 22:49:03 20 March 2015
    com.sophos.autoupdate: Catalogue updated at 22:49:05 20 March 2015
    com.sophos.autoupdate: Download started at 22:49:05 20 March 2015
    com.sophos.autoupdate: Error: Failed to download packages at 22:49:11 20 March 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 22:49 on 20 March 2015

    com.sophos.autoupdate: URL is invalid

    --------

    the Dig: 

    ; <<>> DiG 9.8.3-P1 <<>> dci.sophosupd.com

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8368

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:

    ;dci.sophosupd.com. IN A

    ;; ANSWER SECTION:

    dci.sophosupd.com. 300 IN CNAME dci.sophosupd.com.edgesuite.net.

    dci.sophosupd.com.edgesuite.net. 21600 IN CNAME a334.g.akamai.net.

    a334.g.akamai.net. 20 IN A 203.69.138.10

    a334.g.akamai.net. 20 IN A 203.69.138.42

    ;; Query time: 117 msec

    ;; SERVER: 168.95.1.1#53(168.95.1.1)

    ;; WHEN: Fri Mar 20 22:54:09 2015

    ;; MSG SIZE  rcvd: 140

    :56384
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  • 0

    Mine is NOT resolved.. :smileysad:

    -------

    the Log:

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 22:49:03 20 March 2015
    com.sophos.autoupdate: Updating catalogue information at 22:49:03 20 March 2015
    com.sophos.autoupdate: Catalogue updated at 22:49:05 20 March 2015
    com.sophos.autoupdate: Download started at 22:49:05 20 March 2015
    com.sophos.autoupdate: Error: Failed to download packages at 22:49:11 20 March 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 22:49 on 20 March 2015

    com.sophos.autoupdate: URL is invalid

    --------

    the Dig: 

    ; <<>> DiG 9.8.3-P1 <<>> dci.sophosupd.com

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8368

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:

    ;dci.sophosupd.com. IN A

    ;; ANSWER SECTION:

    dci.sophosupd.com. 300 IN CNAME dci.sophosupd.com.edgesuite.net.

    dci.sophosupd.com.edgesuite.net. 21600 IN CNAME a334.g.akamai.net.

    a334.g.akamai.net. 20 IN A 203.69.138.10

    a334.g.akamai.net. 20 IN A 203.69.138.42

    ;; Query time: 117 msec

    ;; SERVER: 168.95.1.1#53(168.95.1.1)

    ;; WHEN: Fri Mar 20 22:54:09 2015

    ;; MSG SIZE  rcvd: 140

    :56384
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