Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 22 replies
  • Subscribers 1 subscriber
  • Views 77381 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Mac: Could not contact primary server

xdunlapx

I tried updating my Sophos AV on my mac and it says that it ould not contact the primary server and the error occured today 23 Sep 2012 15:44. Is this related to the fase-positive issue? How long should I wait before trying to update my definitions again? Should I remove and reinstall it?

Brittany

:32639


This thread was automatically locked due to age.
Parents
  • 0
    Absinthe wrote:

    Just ran the command you suggested...  Here is the result:

    ; <<>> DiG 9.8.3-P1 <<>> dci.sophosupd.com

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59597

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:

    ;dci.sophosupd.com. IN A

    ;; ANSWER SECTION:

    dci.sophosupd.com. 203 IN CNAME dci.sophosupd.com.edgesuite.net.

    dci.sophosupd.com.edgesuite.net. 4674 IN CNAME a334.g.akamai.net.

    a334.g.akamai.net. 3 IN A 23.216.10.235

    a334.g.akamai.net. 3 IN A 23.216.10.217

    ;; Query time: 26 msec

    ;; SERVER: 192.168.1.1#53(192.168.1.1)

    ;; WHEN: Thu Mar 19 13:08:06 2015

    ;; MSG SIZE  rcvd: 140

    Thanks, that is the expected response after some work by our operations team. We expect updates to be restored now, can you run "Update Now" and let me know success or failure?

    :56364
Reply
  • 0
    Absinthe wrote:

    Just ran the command you suggested...  Here is the result:

    ; <<>> DiG 9.8.3-P1 <<>> dci.sophosupd.com

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59597

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:

    ;dci.sophosupd.com. IN A

    ;; ANSWER SECTION:

    dci.sophosupd.com. 203 IN CNAME dci.sophosupd.com.edgesuite.net.

    dci.sophosupd.com.edgesuite.net. 4674 IN CNAME a334.g.akamai.net.

    a334.g.akamai.net. 3 IN A 23.216.10.235

    a334.g.akamai.net. 3 IN A 23.216.10.217

    ;; Query time: 26 msec

    ;; SERVER: 192.168.1.1#53(192.168.1.1)

    ;; WHEN: Thu Mar 19 13:08:06 2015

    ;; MSG SIZE  rcvd: 140

    Thanks, that is the expected response after some work by our operations team. We expect updates to be restored now, can you run "Update Now" and let me know success or failure?

    :56364
Children
No Data