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Mac: Could not contact primary server

xdunlapx

I tried updating my Sophos AV on my mac and it says that it ould not contact the primary server and the error occured today 23 Sep 2012 15:44. Is this related to the fase-positive issue? How long should I wait before trying to update my definitions again? Should I remove and reinstall it?

Brittany

:32639


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    Just ran the command you suggested...  Here is the result:

    ; <<>> DiG 9.8.3-P1 <<>> dci.sophosupd.com

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59597

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:

    ;dci.sophosupd.com. IN A

    ;; ANSWER SECTION:

    dci.sophosupd.com. 203 IN CNAME dci.sophosupd.com.edgesuite.net.

    dci.sophosupd.com.edgesuite.net. 4674 IN CNAME a334.g.akamai.net.

    a334.g.akamai.net. 3 IN A 23.216.10.235

    a334.g.akamai.net. 3 IN A 23.216.10.217

    ;; Query time: 26 msec

    ;; SERVER: 192.168.1.1#53(192.168.1.1)

    ;; WHEN: Thu Mar 19 13:08:06 2015

    ;; MSG SIZE  rcvd: 140

    :56363
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  • 0

    Just ran the command you suggested...  Here is the result:

    ; <<>> DiG 9.8.3-P1 <<>> dci.sophosupd.com

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59597

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:

    ;dci.sophosupd.com. IN A

    ;; ANSWER SECTION:

    dci.sophosupd.com. 203 IN CNAME dci.sophosupd.com.edgesuite.net.

    dci.sophosupd.com.edgesuite.net. 4674 IN CNAME a334.g.akamai.net.

    a334.g.akamai.net. 3 IN A 23.216.10.235

    a334.g.akamai.net. 3 IN A 23.216.10.217

    ;; Query time: 26 msec

    ;; SERVER: 192.168.1.1#53(192.168.1.1)

    ;; WHEN: Thu Mar 19 13:08:06 2015

    ;; MSG SIZE  rcvd: 140

    :56363
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