Hello
We are running Sophos Enterprise Console 5.2.0.644.
We are not able to Clear the alerts from the 'Resolve Alerts and Errors' tab anymore. After manually removing the virus/suspicious file on the Windows client we are still left with a sophos Client that thinks it has a virus/malware witch it doesn't, and a Sophos Enterprise console that thinks the client has a virus.
The only options i have in the enterprise console to resolve this are 'Select all / Clear all' all this does is check and uncheck the items (to my knowledge the clear option use to clear the alert from the window, but my college assure me this has always worked like this). 'Cleanup' and 'Acknowledge' both options i do not want to use, the first wont work because there is nothing to clean up, and the second i do not want to use because the file is a virus.
How do i clear this log in the enterprise console without actually logging in to the client and clearing the alert from there.
What am i missing?
Thanks for your support.
Greetings
Arris.
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