Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 12142 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Alerts not clearing.

Testpilot

Hello

We are running Sophos Enterprise Console 5.2.0.644.

We are not able to Clear the alerts from the 'Resolve Alerts and Errors' tab anymore. After manually removing the virus/suspicious file on the Windows client we are still left with a sophos Client that thinks it has a virus/malware witch it doesn't, and a Sophos Enterprise console that thinks the client has a virus.


The only options i have in the enterprise console to resolve this are 'Select all / Clear all' all this does is check and uncheck the items (to my knowledge the clear option use to clear the alert from the window, but my college assure me this has always worked like this). 'Cleanup' and 'Acknowledge' both options i do not want to use, the first wont work because there is nothing to clean up, and the second i do not want to use because the file is a virus.

How do i clear this log in the enterprise console without actually logging in to the client and clearing the alert from there.

What am i missing?

Thanks for your support.

Greetings

Arris.

:44149


This thread was automatically locked due to age.
Parents
  • 0

    Thank you Christian for your response.

    We figured it would be cleared by the clean-up function,

    but i really thought there was a quicker way to remove the active alerts from the console without having to authorize them.

    We have some clients that give a alert on something that has bin removed allready without sophos knowing it. We use to be able to use the console for this, this would update the sophos client too.

    To remove old stale msg in sophos console i have to configure the cleanup on the sophos-client so no alerts are active in the QM and thouse wont show up anymore in the SEC. Will try that next. 

    :44161
Reply
  • 0

    Thank you Christian for your response.

    We figured it would be cleared by the clean-up function,

    but i really thought there was a quicker way to remove the active alerts from the console without having to authorize them.

    We have some clients that give a alert on something that has bin removed allready without sophos knowing it. We use to be able to use the console for this, this would update the sophos client too.

    To remove old stale msg in sophos console i have to configure the cleanup on the sophos-client so no alerts are active in the QM and thouse wont show up anymore in the SEC. Will try that next. 

    :44161
Children
No Data