Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 1 subscriber
  • Views 10176 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can not contact Server!!!

t_rev

Hi, I have Endpoint Security and Controll. For some reason, when ever  I try to update, I get the mesage "could not contact server"

Here is a portion of the update log. Any help would be greatly appreciated!

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Time: 7/5/2011 13:54:02
Message: ERROR:   Could not find a source for updated packages
Module: ALUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:54:01
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:54:01
Message: Downloading product Sophos AutoUpdate from server \\DUCNT30\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:54:01
Message: Could not add a connection to server \\DUCNT30\SophosUpdate; user SophosHome; Windows error 53
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:55
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:55
Message: Downloading product SAVXP from server \\DUCNT30\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:55
Message: Could not add a connection to server \\DUCNT30\SophosUpdate; user SophosHome; Windows error 53
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:33
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 5048
Thread ID: 4904
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Lets see what you guys got, thanks for the help!!!!

P.S:

I am no whiz with computers, so please bare with me. Also I am running windows 7

:14669


This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    I would that DUCNT30 is a server at your university.  If you're currently away from the university network you probably can't reach that machine.

    Typically I would expect the package you used to be configured to use a primary and secondary update location.  For example.  The primary update location might be as you have it, but the secondary location would be a HTTP location such that it could be reached over the internet.  That way, if your machine moved away from the network it would continue to get updates. 

    I think you'll have to speak to your IT department, specifically the people who look after Sophos to find out how they have it setup and how they intend it to work.

    There is still a chance that it is a resolving problem but they could help you with that also.

    Regards,

    Jak

    :14687
Reply
  • 0

    Hi,

    I would that DUCNT30 is a server at your university.  If you're currently away from the university network you probably can't reach that machine.

    Typically I would expect the package you used to be configured to use a primary and secondary update location.  For example.  The primary update location might be as you have it, but the secondary location would be a HTTP location such that it could be reached over the internet.  That way, if your machine moved away from the network it would continue to get updates. 

    I think you'll have to speak to your IT department, specifically the people who look after Sophos to find out how they have it setup and how they intend it to work.

    There is still a chance that it is a resolving problem but they could help you with that also.

    Regards,

    Jak

    :14687
Children
No Data