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Can not contact Server!!!

t_rev

Hi, I have Endpoint Security and Controll. For some reason, when ever  I try to update, I get the mesage "could not contact server"

Here is a portion of the update log. Any help would be greatly appreciated!

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Time: 7/5/2011 13:54:02
Message: ERROR:   Could not find a source for updated packages
Module: ALUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:54:01
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:54:01
Message: Downloading product Sophos AutoUpdate from server \\DUCNT30\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:54:01
Message: Could not add a connection to server \\DUCNT30\SophosUpdate; user SophosHome; Windows error 53
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:55
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:55
Message: Downloading product SAVXP from server \\DUCNT30\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:55
Message: Could not add a connection to server \\DUCNT30\SophosUpdate; user SophosHome; Windows error 53
Module: CIDUpdate
Process ID: 5048
Thread ID: 4904

Time: 7/5/2011 13:53:33
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 5048
Thread ID: 4904
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Lets see what you guys got, thanks for the help!!!!

P.S:

I am no whiz with computers, so please bare with me. Also I am running windows 7

:14669


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  • 0

    ....interesting,  if you open up a command window (start - run and type "cmd.exe") and then type:

    ping DUCNT30

    do you get a response?  You should get a message similar to:

    Reply from <address>: bytes=32 time=2ms TTL=64

    If you get:

    "Ping request could not find host DUCNT30 . Please check the name and try again. "
    it would suggest that you either have a resolution issue, i.e. the machine that is failing to update can't find a machine by the name of DUCNT30, or DUCNT30 is currentlyturned off. 

    Do you know which machine is DUCNT30 on the network ?  Do you know it to be on?

    If you do, do you know it's IP address?

    If you can get to that machine and run:
    ipconfig /all

    from a command prompt it will be interesting to know the IP address.  So you can try and ping that address from the failing client.

    Regards,

    Jak

    :14675
Reply
  • 0

    ....interesting,  if you open up a command window (start - run and type "cmd.exe") and then type:

    ping DUCNT30

    do you get a response?  You should get a message similar to:

    Reply from <address>: bytes=32 time=2ms TTL=64

    If you get:

    "Ping request could not find host DUCNT30 . Please check the name and try again. "
    it would suggest that you either have a resolution issue, i.e. the machine that is failing to update can't find a machine by the name of DUCNT30, or DUCNT30 is currentlyturned off. 

    Do you know which machine is DUCNT30 on the network ?  Do you know it to be on?

    If you do, do you know it's IP address?

    If you can get to that machine and run:
    ipconfig /all

    from a command prompt it will be interesting to know the IP address.  So you can try and ping that address from the failing client.

    Regards,

    Jak

    :14675
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