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Protected computers still showing as greyed out in Enterprise console

SN

Hi

I'm having a problem where by computers i have protected through the enterprise console are not showing as protected even though the sophos client installed correctly and updates without problems.

Basically the same computers were protected and showed fine when installed with win XP.  I have recently upgraded all the desktops to Win 7 and protected them from console but they do not show as protected. 

On some of the computers i had to manually run the sophos install from task scheduler.  The machines have the same SID from when they had XP installed and Sophos is gathering information from AD.  Server is domain controller running win 2k8 R2 SP 1 and enterprise console 4.5.

I would really appreciate some help on this.   Thanks

:12209


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  • 0

    Hi Christian thanks for the reply

    In the log i get the same error repeated which is as follows; (omitted data in **)

    21.04.2011 13:35:07 0A24 I Getting parent router IOR from *server IP*
    21.04.2011 13:35:30 0A24 I Getting parent router IOR from *server MAC*
    21.04.2011 13:35:30 0A24 E ACE_INET_Addr::ACE_INET_Addr: *server MAC*: The requested name is valid, but no data of the requested type was found.
    21.04.2011 13:35:30 0A24 W Parent address unknown: The requested name is valid, but no data of the requested type was found.  (11004)
    21.04.2011 13:35:30 0A24 I Getting parent router IOR from *server.domain: port*
    21.04.2011 13:35:53 0A24 I Getting parent router IOR from *server: port*
    21.04.2011 13:36:16 0A24 E Failed to get parent router IOR
    21.04.2011 13:36:16 0A24 E Failed to get certificate, retrying in 600 seconds

    :12225
Reply
  • 0

    Hi Christian thanks for the reply

    In the log i get the same error repeated which is as follows; (omitted data in **)

    21.04.2011 13:35:07 0A24 I Getting parent router IOR from *server IP*
    21.04.2011 13:35:30 0A24 I Getting parent router IOR from *server MAC*
    21.04.2011 13:35:30 0A24 E ACE_INET_Addr::ACE_INET_Addr: *server MAC*: The requested name is valid, but no data of the requested type was found.
    21.04.2011 13:35:30 0A24 W Parent address unknown: The requested name is valid, but no data of the requested type was found.  (11004)
    21.04.2011 13:35:30 0A24 I Getting parent router IOR from *server.domain: port*
    21.04.2011 13:35:53 0A24 I Getting parent router IOR from *server: port*
    21.04.2011 13:36:16 0A24 E Failed to get parent router IOR
    21.04.2011 13:36:16 0A24 E Failed to get certificate, retrying in 600 seconds

    :12225
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