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Protected computers still showing as greyed out in Enterprise console

SN

Hi

I'm having a problem where by computers i have protected through the enterprise console are not showing as protected even though the sophos client installed correctly and updates without problems.

Basically the same computers were protected and showed fine when installed with win XP.  I have recently upgraded all the desktops to Win 7 and protected them from console but they do not show as protected. 

On some of the computers i had to manually run the sophos install from task scheduler.  The machines have the same SID from when they had XP installed and Sophos is gathering information from AD.  Server is domain controller running win 2k8 R2 SP 1 and enterprise console 4.5.

I would really appreciate some help on this.   Thanks

:12209


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    Hello SN,

    Sophos Agent is the name.

    Take a look at the router logs in %ProgramData%\Sophos\Remote Management System\3\Router\Logs. From what you said you should see the client unsuccessfully attempting to register with the server (can't tell what exactly you'll see as this depends on the potential problem). Please post a snippet here.

    Christian

    :12223
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  • 0

    Hello SN,

    Sophos Agent is the name.

    Take a look at the router logs in %ProgramData%\Sophos\Remote Management System\3\Router\Logs. From what you said you should see the client unsuccessfully attempting to register with the server (can't tell what exactly you'll see as this depends on the potential problem). Please post a snippet here.

    Christian

    :12223
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