We do have the Enterprise console installed in the backend, but have always had issues with Endpoints reporting errors. Things such as.
1. Policies not updating.
2. Issues installing/updating the client.
3. Continual reports of client machines needing reboot.
4. Scheduled tasks not updating cirrectly when scans are changed.
5. And many other issues.
I've read a number of posts talking about troubleshooting scripts that have been written or are in the process of being written. I was wondering if it would be possible to get access to these scripts. I could then provide them to our service desk staff as a first point of call when a user calls up with Sophos endpoint issues. Thus reducing the number of incidents that are escalated.
Thanks
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