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Installation of product RMSNT failed

Katastrof

Have SEC 4.5 on one server trying to manage the server we had SEC 4 on previously.  We needed to manage from a different server and for the most part it has been smooth sailing up to this point.  Uninstalled SEC from the server and installed the endpoint software, that went fine.  Now I'm trying to manage the server, this is what I get on the endpoint:

Time: 5/19/2011 12:50:07
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:50:05
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:50:05
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:50:05
Message: Installation of product RMSNT failed
Module: ALUpdate
Process ID: 1464
Thread ID: 9076

Time: 5/19/2011 12:49:53
Message: Installing Product RMSNT
Module: ALUpdate
Process ID: 1464
Thread ID: 9076

Time: 5/19/2011 12:49:53
Message: Downloading phase completed
Module: ALUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:49:51
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:49:51
Message: Downloading product Sophos AutoUpdate from server \\PPISQL\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:49:50
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:49:49
Message: Downloading product SAVXP from server \\PPISQL\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:49:48
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:49:48
Message: Downloading product RMSNT from server \\PPISQL\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180

Time: 5/19/2011 12:49:48
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 1464
Thread ID: 9180

the Sophos RMS Install Log reports the following.

Install from:[C:\Program Files\Sophos\AutoUpdate\cache\rms]
Install to  :[(null)]
MsiPackagePath: [C:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
RMS: Current product is not installed.
RMS: Setup Plugin running MsiInstallProduct(C:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi,
                                            REBOOT=ReallySuppress ALLUSERS=1 SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst)
!RMS: Setup Plugin failed to install product: Exit code [1603]

I've tried searching the site and googling similar problems with no result.  Any help would be greatly appreciated.

:13179


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  • 0

    ClientMRInit (from today)

    23.05.2011 14:22:25 09DC I SOF: C:\WINDOWS\TEMP/ClientMRInit-20110523-192225.log
    23.05.2011 14:22:25 09DC D ClientMRInit updating
    23.05.2011 14:22:25 09DC D mrfile=`MRInit.conf`
    cafile=`cac.pem`
    filepath=`C:\Program Files\Sophos\Enterprise Console\Remote Management System\`
    rtrname=`Router`
    logpath=`C:\WINDOWS\TEMP`
    23.05.2011 14:22:25 09DC I Opening initialisation file: C:\Program Files\Sophos\Enterprise Console\Remote Management System/MRInit.conf
    23.05.2011 14:22:25 09DC I Opening root certificate initialisation file: C:\Program Files\Sophos\Enterprise Console\Remote Management System/cac.pem
    23.05.2011 14:22:25 09DC E New and old CA certificates do not match. Upgrading CA certificates is not allowed, uninstall RMS first.
    23.05.2011 14:22:25 09DC I Message Router identity key do not match. Upgrading to new key.
    23.05.2011 14:22:25 09DC I Managed Application identity key do not match. Upgrading to new key.
    23.05.2011 14:22:25 09DC I Management Agent identity key do not match. Upgrading to new key.
    23.05.2011 14:22:25 09DC D CheckParentAddress( ``->`10.0.0.5,ppisql.peerless.local,ppisql` )
    23.05.2011 14:22:25 09DC D IsThisComputer[10.0.0.5,ppisql.peerless.local,ppisql]
    23.05.2011 14:22:25 09DC D Found 3 addresses
    23.05.2011 14:22:25 09DC E Changing server to endpoint configuration is not allowed (old parent '', new parent `10.0.0.5,ppisql.peerless.local,ppisql`).
    23.05.2011 14:22:25 09DC I Parent router ports match, no action taken: 8192
    23.05.2011 14:22:25 09DC I Router IOR ports match, no action taken: 8192
    23.05.2011 14:22:25 09DC D Router service args are the same (-ORBListenEndpoints iiop://:8193/ssl_port=8194), no change.
    23.05.2011 14:22:25 09DC E Checking failed, new configuration will not be applied.

    :13279
Reply
  • 0

    ClientMRInit (from today)

    23.05.2011 14:22:25 09DC I SOF: C:\WINDOWS\TEMP/ClientMRInit-20110523-192225.log
    23.05.2011 14:22:25 09DC D ClientMRInit updating
    23.05.2011 14:22:25 09DC D mrfile=`MRInit.conf`
    cafile=`cac.pem`
    filepath=`C:\Program Files\Sophos\Enterprise Console\Remote Management System\`
    rtrname=`Router`
    logpath=`C:\WINDOWS\TEMP`
    23.05.2011 14:22:25 09DC I Opening initialisation file: C:\Program Files\Sophos\Enterprise Console\Remote Management System/MRInit.conf
    23.05.2011 14:22:25 09DC I Opening root certificate initialisation file: C:\Program Files\Sophos\Enterprise Console\Remote Management System/cac.pem
    23.05.2011 14:22:25 09DC E New and old CA certificates do not match. Upgrading CA certificates is not allowed, uninstall RMS first.
    23.05.2011 14:22:25 09DC I Message Router identity key do not match. Upgrading to new key.
    23.05.2011 14:22:25 09DC I Managed Application identity key do not match. Upgrading to new key.
    23.05.2011 14:22:25 09DC I Management Agent identity key do not match. Upgrading to new key.
    23.05.2011 14:22:25 09DC D CheckParentAddress( ``->`10.0.0.5,ppisql.peerless.local,ppisql` )
    23.05.2011 14:22:25 09DC D IsThisComputer[10.0.0.5,ppisql.peerless.local,ppisql]
    23.05.2011 14:22:25 09DC D Found 3 addresses
    23.05.2011 14:22:25 09DC E Changing server to endpoint configuration is not allowed (old parent '', new parent `10.0.0.5,ppisql.peerless.local,ppisql`).
    23.05.2011 14:22:25 09DC I Parent router ports match, no action taken: 8192
    23.05.2011 14:22:25 09DC I Router IOR ports match, no action taken: 8192
    23.05.2011 14:22:25 09DC D Router service args are the same (-ORBListenEndpoints iiop://:8193/ssl_port=8194), no change.
    23.05.2011 14:22:25 09DC E Checking failed, new configuration will not be applied.

    :13279
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