Have SEC 4.5 on one server trying to manage the server we had SEC 4 on previously. We needed to manage from a different server and for the most part it has been smooth sailing up to this point. Uninstalled SEC from the server and installed the endpoint software, that went fine. Now I'm trying to manage the server, this is what I get on the endpoint:
Time: 5/19/2011 12:50:07
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:50:05
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:50:05
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:50:05
Message: Installation of product RMSNT failed
Module: ALUpdate
Process ID: 1464
Thread ID: 9076
Time: 5/19/2011 12:49:53
Message: Installing Product RMSNT
Module: ALUpdate
Process ID: 1464
Thread ID: 9076
Time: 5/19/2011 12:49:53
Message: Downloading phase completed
Module: ALUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:49:51
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:49:51
Message: Downloading product Sophos AutoUpdate from server \\PPISQL\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:49:50
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:49:49
Message: Downloading product SAVXP from server \\PPISQL\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:49:48
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:49:48
Message: Downloading product RMSNT from server \\PPISQL\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 1464
Thread ID: 9180
Time: 5/19/2011 12:49:48
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 1464
Thread ID: 9180
the Sophos RMS Install Log reports the following.
Install from:[C:\Program Files\Sophos\AutoUpdate\cache\rms]
Install to :[(null)]
MsiPackagePath: [C:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
RMS: Current product is not installed.
RMS: Setup Plugin running MsiInstallProduct(C:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi,
REBOOT=ReallySuppress ALLUSERS=1 SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst)
!RMS: Setup Plugin failed to install product: Exit code [1603]
I've tried searching the site and googling similar problems with no result. Any help would be greatly appreciated.
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