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Sophos detecting new updates as threat #3453878

Gaurav

We are seeing several alerts for Sophos detecting the new AutoUpdates as a threat –

Following file and locations-

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\AutoUpdate\ALsvc.exe". Cleanup unavailable.

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\AutoUpdate\Cache\sophos_autoupdate1.dir\ALUpdate.exe". Cleanup unavailable.

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files (x86)\Sophos\AutoUpdate\inetconn.dll".

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update_64.exe".

Please advise if these needs to be actioned or are legitimate files.

Your Support Numbers are not working !

:30183


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    We're receiving the false positive alerts and issues connecting to the Sophos Enterprise console now. Does anyone know how to exclude or roll back the update/virus definition?  Tech support are letting the phone ringout and no response to email.

    :30283
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  • 0

    We're receiving the false positive alerts and issues connecting to the Sophos Enterprise console now. Does anyone know how to exclude or roll back the update/virus definition?  Tech support are letting the phone ringout and no response to email.

    :30283
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