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Sophos Third Party Tool cannot remove Symantic

tedz

Hi,

We cannot remove Symantec v 11.0.700.975 and 10.1.5.5000 using sophos third party tool integrate in the installer.

Any advice?

tedz

:28035


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  • 0

    A quick run of:

    ......\CIDs\S000\SAVSCFXP\crt\AVRemove.exe -l > crtList.txt

    From a 10.0.7 lists:

    [Symantec Endpoint Protection] versions: 11.0.714.839; 11.0.780.x;
    11.0.901.2006; 11.0.2000.x; 11.0.2010.x; 11.0.2020.x, 11.0.2021.x;
    11.0.3001.x; 11.0.4000.x; 11.0.4010.x; 11.0.4016.x; 11.0.4202.x;
    11.0.5002.x; 11.0.6000.x; 11.0.6005.x; 11.0.6100.x; 11.0.6200.x;
    11.0.6300.x; 11.0.7000.x; 12.1.601.4699; 12.1.671.4971; 12.1.1000.157


    [Symantec Endpoint Protection (x64)] versions: 11.0.780.x; 11.0.2000.x;
    11.0.2010.x; 11.0.2021; 11.0.3001.x; 11.0.4000.x; 11.0.4202.x;
    11.0.5002.x; 11.0.6000.x; 11.0.6005.x; 11.0.6100.x; 11.0.6200.x;
    11.0.6300.x; 11.0.7000.x; 12.1.671.4971; 12.1.1000.157

    So I guess no, I assme it was 700 rather than 7000.

    I would check through:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall

    looking for the product to get the relevant "UninstallString" value.

    You might be able to use this to automate an uninstall silently.  I would expect it to be a MSI command: In which case you can run msiexec with switches such as /qn to make it silent.  If you can do it on one computer as a test that will prove it can be done.

    Regards,

    Jak

    :28039
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  • 0

    A quick run of:

    ......\CIDs\S000\SAVSCFXP\crt\AVRemove.exe -l > crtList.txt

    From a 10.0.7 lists:

    [Symantec Endpoint Protection] versions: 11.0.714.839; 11.0.780.x;
    11.0.901.2006; 11.0.2000.x; 11.0.2010.x; 11.0.2020.x, 11.0.2021.x;
    11.0.3001.x; 11.0.4000.x; 11.0.4010.x; 11.0.4016.x; 11.0.4202.x;
    11.0.5002.x; 11.0.6000.x; 11.0.6005.x; 11.0.6100.x; 11.0.6200.x;
    11.0.6300.x; 11.0.7000.x; 12.1.601.4699; 12.1.671.4971; 12.1.1000.157


    [Symantec Endpoint Protection (x64)] versions: 11.0.780.x; 11.0.2000.x;
    11.0.2010.x; 11.0.2021; 11.0.3001.x; 11.0.4000.x; 11.0.4202.x;
    11.0.5002.x; 11.0.6000.x; 11.0.6005.x; 11.0.6100.x; 11.0.6200.x;
    11.0.6300.x; 11.0.7000.x; 12.1.671.4971; 12.1.1000.157

    So I guess no, I assme it was 700 rather than 7000.

    I would check through:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall

    looking for the product to get the relevant "UninstallString" value.

    You might be able to use this to automate an uninstall silently.  I would expect it to be a MSI command: In which case you can run msiexec with switches such as /qn to make it silent.  If you can do it on one computer as a test that will prove it can be done.

    Regards,

    Jak

    :28039
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