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Enterprise Console. Broken upgrade from 4.0 to 4.5

msavignac

Hi everyone,

I tried to upgrade our Sophos Enterprise Console from version 4.0 to 4.5.

Server characteristics:

Windows 2008 Standard x64 SP2

SQL Server 2008 x64 Standard fully patched

2 DB instances: SOPHOS4 and SCE2010.

I was logged as a domain administrator. Any server applications was closed. I check if the Sophos Management Service was stopped and it was.

It failed with these errors messages logged in installDB.log:

InstallDB NFBMGM\SOPHOS NFBMGM SOPHOS45 InstallDB.log

Started

Sat 09/18/2010

11:39 AM

==========

Msg 262, Level 14, State 1, Server NFBMGM\SOPHOS, Line 1

CREATE DATABASE permission denied in database 'master'.

Then the installer rolled back the actions.

I tried to reinstall and I have this error message not letting me go further:

sophos update manager must be uninstalled before installing this product

Then Enterprise Console is missing from the Add/Remove programs control panel application...

Does anybody know what to do from now and how can I repair the EC installation?

A support case is already opened...

:5115


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  • 0

    I know this is a bit late in the day, and its an old thread, but I tried:

    4. As for just SUM product remaining.  I assume the following happened:

    1. The SEC components of version 4  were removed as the first part of the update.

    2. The database failed as part of the SEC 4.5 install but at that point SEC4 had gone so it rolled back to nothing apart from SUM.

    3. Does SUM appear in add or remove programs?  It looks like you need to remove it before having another go at installing 4.5.

    If does not appear, does the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr​entVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB86​2F1BE4D0}

    exist?

    In which case you can probably just run:

    MsiExec.exe /X{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}

    to remove it.

    Low and behold, my 2 days of trying to sort it are over.  Excellent.

    Thanks Jak

    Alan

    :20275
Reply
  • 0

    I know this is a bit late in the day, and its an old thread, but I tried:

    4. As for just SUM product remaining.  I assume the following happened:

    1. The SEC components of version 4  were removed as the first part of the update.

    2. The database failed as part of the SEC 4.5 install but at that point SEC4 had gone so it rolled back to nothing apart from SUM.

    3. Does SUM appear in add or remove programs?  It looks like you need to remove it before having another go at installing 4.5.

    If does not appear, does the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr​entVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB86​2F1BE4D0}

    exist?

    In which case you can probably just run:

    MsiExec.exe /X{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}

    to remove it.

    Low and behold, my 2 days of trying to sort it are over.  Excellent.

    Thanks Jak

    Alan

    :20275
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