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Blank Details

tedz

Hi,

We have problem regarding the blank details of the computer on the dashboard.

We have some information below that I get but dosen't work on this issue. 

[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SAV]
"DLLPath"="C:\Program Files\\Sophos\Sophos Anti-Virus\SAVAdapter.dll"

register key.

If this key is missing, add the key (make sure the path to SAVAdapter.dll is the right path for your enviroment)

and restart the Sophos Message Router service!

I attached a link below  for the SDU Logs for you to analize.

http://www.ge.tt/6kylBcI/v/0?c

I need your help.

Thanks,

Tedz

:25513


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  • 0

    Hi Sir jak,

    Yes the SAV Service start, the AV showing on the dashboard, no details of all  policy except the firewall policy I notice no IDE on the AV machine. I guest the savadapter was the problem bec. i try on other machine and it will work but this machine will not work this solution.

    thanks,

    Tedz

    :25547
Reply
  • 0

    Hi Sir jak,

    Yes the SAV Service start, the AV showing on the dashboard, no details of all  policy except the firewall policy I notice no IDE on the AV machine. I guest the savadapter was the problem bec. i try on other machine and it will work but this machine will not work this solution.

    thanks,

    Tedz

    :25547
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