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Blank Details

tedz

Hi,

We have problem regarding the blank details of the computer on the dashboard.

We have some information below that I get but dosen't work on this issue. 

[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SAV]
"DLLPath"="C:\Program Files\\Sophos\Sophos Anti-Virus\SAVAdapter.dll"

register key.

If this key is missing, add the key (make sure the path to SAVAdapter.dll is the right path for your enviroment)

and restart the Sophos Message Router service!

I attached a link below  for the SDU Logs for you to analize.

http://www.ge.tt/6kylBcI/v/0?c

I need your help.

Thanks,

Tedz

:25513


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  • 0

    Hi,

    AV detection not working would explain why you may not be seeing anything for the machine in the console interms of SAV.  I assume that the connected status for the machine is fine, and the computer details are ok, so essentially RMS is fine?

    The problem is really that SAV is broken so the management Agent (Sophos Agent Service) is unable to call into SAV to get the info to report back.

    Does the SAV Service start?

    Regards,

    Jak

    :25537
Reply
  • 0

    Hi,

    AV detection not working would explain why you may not be seeing anything for the machine in the console interms of SAV.  I assume that the connected status for the machine is fine, and the computer details are ok, so essentially RMS is fine?

    The problem is really that SAV is broken so the management Agent (Sophos Agent Service) is unable to call into SAV to get the info to report back.

    Does the SAV Service start?

    Regards,

    Jak

    :25537
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