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Blank Details

tedz

Hi,

We have problem regarding the blank details of the computer on the dashboard.

We have some information below that I get but dosen't work on this issue. 

[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SAV]
"DLLPath"="C:\Program Files\\Sophos\Sophos Anti-Virus\SAVAdapter.dll"

register key.

If this key is missing, add the key (make sure the path to SAVAdapter.dll is the right path for your enviroment)

and restart the Sophos Message Router service!

I attached a link below  for the SDU Logs for you to analize.

http://www.ge.tt/6kylBcI/v/0?c

I need your help.

Thanks,

Tedz

:25513


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  • 0

    HI,

    Just to be sure, are you saying the unmanged client didn't have the key, you added it and restarted the router and it was no different?

    It would need to be the "Sophos Agent" service rather than the router that is restarted as it's the agent that loads the adapters.  I assume that the path to the dll is correct for the OS?

    Also the file didn't upload, although I'm not sure uploading a SDU log to a public location is the safest place to store them unless you know it has no confidental data in it.

    Maybe this will help if the adapter key is all in order, it has a number of checks:

    /search?q= 12215

    Regards,

    Jak

    :25515
Reply
  • 0

    HI,

    Just to be sure, are you saying the unmanged client didn't have the key, you added it and restarted the router and it was no different?

    It would need to be the "Sophos Agent" service rather than the router that is restarted as it's the agent that loads the adapters.  I assume that the path to the dll is correct for the OS?

    Also the file didn't upload, although I'm not sure uploading a SDU log to a public location is the safest place to store them unless you know it has no confidental data in it.

    Maybe this will help if the adapter key is all in order, it has a number of checks:

    /search?q= 12215

    Regards,

    Jak

    :25515
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