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SCF: Weekly Connection Loss

RBGE

Hi all,

Slight problem here with a laptop here running Sophos Client Firewall that hopefully someone will be able to shed some light on.  Basically, every 7 days, without fail, the machine loses Internet access a couple of minutes after it's switched on (possibly at the same time Sophos tries to update?).  I have no idea what's causing this issue, but I do know that restarting the Sophos Client Firewall service fixes the problem.

There are no weekly scheduled tasks that may be causing this problem, and every program is installed on at least one other machine without these issues.  Maybe it's some weird combination only present on this laptop???  It has the full Sophos Data Protection suite installed (Anti-virus, firewall, encryption), and if the machine is switched off on the seventh day, the problem occurs when it's next switched on.  For example, it used to happen every Wednesday morning, but then the user went on holiday (without the laptop) and returned the following Friday.  Now it's happening every Friday morning.

While it's not a great problem, she is getting slightly irritated by it and so far the only solution I can find, which I'd rather avoid, is to remove the firewall.  If anyone has any suggestions for resolving this I'd really appreciate hearing them!

Many thanks.

:35265


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    Hello QC,

    Thanks for the suggestion, but I've not noticed any shceduled tasks that trigger every week. I intitially thought it may be some program that tries to automatically update once a week, but there's nothing on this machine that isn't on other machines.  Also, if this were the case, I wouldn't expect the problem to be solved by restarting the SCF service.

    I don't see anything in the event log that would point towards this problem, and the only messages in the Sophos log are about it being unable to contact the server for updates.

    Since it's a Lenovo laptop, I did remove the Access Connections program (it's caused issues in the past), but I'm now stuck between systematically removing Lenovo utilities or just removing the firewall.  The user is of course offering to restart the firewall service herself if I just let her have admin rights :smileyhappy:

    Thanks

    :35289
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  • 0

    Hello QC,

    Thanks for the suggestion, but I've not noticed any shceduled tasks that trigger every week. I intitially thought it may be some program that tries to automatically update once a week, but there's nothing on this machine that isn't on other machines.  Also, if this were the case, I wouldn't expect the problem to be solved by restarting the SCF service.

    I don't see anything in the event log that would point towards this problem, and the only messages in the Sophos log are about it being unable to contact the server for updates.

    Since it's a Lenovo laptop, I did remove the Access Connections program (it's caused issues in the past), but I'm now stuck between systematically removing Lenovo utilities or just removing the firewall.  The user is of course offering to restart the firewall service herself if I just let her have admin rights :smileyhappy:

    Thanks

    :35289
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