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Sophos Anti-Virus service will not start

avb123

Hi,

I cannot start the Sophos Anti-Virus service on my laptop, message below

Am using Windows XP, and have tried opening from the shortcuts and also manually starting the service in services panel.

Any advice?

'Could not start the Sophos Anti-Virus service on the Local Computer.

Error 0x80004005: Unspecified Error'

:708


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  • 0

    Just as an update to this issue, on the Windows XP SP3 PC that this is affecting I have confirmed the following behavior:

    1. Uninstall SAV v9 from add/remove
        a. Main SAV component first (said no to rebooting immediately)
        b. Sophos AutoUpdate
          i. You get the warning ‘‘‘‘Warning 25010.An error occurred while running the custom action ‘‘‘‘NoUpdateInProgress’’’’.  Contact your support personnnel’’’’
          ii. Click OK twice to this and it continues
          iii. Runtime error pops up ‘‘‘‘RunTime Error!  Program: C:\Program Files\Sophos\AutoUpdate\ALsvc.exe This application has requested the Runtime to terminate it in an unusual way.  Please contact the applications support team for more information.’’’’
          iv.  Uninstall of Autoupdate finishes despite the errors/warnings
        c. Sophos Remote Management System, uninstall works fine
    2. Reboot
    3. Delete object from the SAV console
    4. Reinstall SAV via an automatic AD sync works just fine, then after rebooting (to complete the installation) SAV appears to work fine
    5. No SAV service failures with the client running overnight
    6. After a second reboot you get the errors in the event log and cannot start the SAV service and get the below error:
        a. ‘‘‘‘The Sophos Anti-Virus service terminated with the following error: Unspecified error’’’’
    7. In the application event log you see
        a. Exception caught in CInfrastructureModule::PreMessageLoop.
    8. In the system event log
        a. ‘‘‘‘Could not start the Sophos Anti-Virus service on Local Computer.  Error 0x800004005: Unspecified error’’’’

    So, it appears to be after the SECOND reboot is when it really starts malfunctioning.

    :937
Reply
  • 0

    Just as an update to this issue, on the Windows XP SP3 PC that this is affecting I have confirmed the following behavior:

    1. Uninstall SAV v9 from add/remove
        a. Main SAV component first (said no to rebooting immediately)
        b. Sophos AutoUpdate
          i. You get the warning ‘‘‘‘Warning 25010.An error occurred while running the custom action ‘‘‘‘NoUpdateInProgress’’’’.  Contact your support personnnel’’’’
          ii. Click OK twice to this and it continues
          iii. Runtime error pops up ‘‘‘‘RunTime Error!  Program: C:\Program Files\Sophos\AutoUpdate\ALsvc.exe This application has requested the Runtime to terminate it in an unusual way.  Please contact the applications support team for more information.’’’’
          iv.  Uninstall of Autoupdate finishes despite the errors/warnings
        c. Sophos Remote Management System, uninstall works fine
    2. Reboot
    3. Delete object from the SAV console
    4. Reinstall SAV via an automatic AD sync works just fine, then after rebooting (to complete the installation) SAV appears to work fine
    5. No SAV service failures with the client running overnight
    6. After a second reboot you get the errors in the event log and cannot start the SAV service and get the below error:
        a. ‘‘‘‘The Sophos Anti-Virus service terminated with the following error: Unspecified error’’’’
    7. In the application event log you see
        a. Exception caught in CInfrastructureModule::PreMessageLoop.
    8. In the system event log
        a. ‘‘‘‘Could not start the Sophos Anti-Virus service on Local Computer.  Error 0x800004005: Unspecified error’’’’

    So, it appears to be after the SECOND reboot is when it really starts malfunctioning.

    :937
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