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Sophos Anti-Virus service will not start

avb123

Hi,

I cannot start the Sophos Anti-Virus service on my laptop, message below

Am using Windows XP, and have tried opening from the shortcuts and also manually starting the service in services panel.

Any advice?

'Could not start the Sophos Anti-Virus service on the Local Computer.

Error 0x80004005: Unspecified Error'

:708


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  • 0

    Hi Guys

    We have our own scripts that we wrote for the installation of Sophos on all our different branches and I had this issue in the one branch only, and also on certain machines(not all of them) And obviously only the machine that had failed installations before etc as the ones that were successfully installed never had this issue.

    It seems like you cannot start the Sophos Anti-Virus Service on the computers affected.

    Note on script: It is basically bypassing the manual install using the Enterprise Console, by automatically entering the Username and Password as well as Installation location(aka the branch's server) and also deleting registry keys for any machines where people loaded AVG before(as Sophos seems to struggle removing AVG registry keys and then fails with installations...)

    What I did to fix it:

    I had to make another copy of the Sophos Install source location(on the server from another distribution server that installs to clients without any issues.) and then after the copying is complete, get the users to run the script on all the machines that were affected... (And obviously you'll know which since they will not have Sophos installed....)

    This worked for me, will monitor and let you know if it doesn't work tomorrow or if something else breaks in the interim...

    I tested one machine manually from the Console and it worked fine... :smileyvery-happy:

    Good luck guys!!

    :1897
Reply
  • 0

    Hi Guys

    We have our own scripts that we wrote for the installation of Sophos on all our different branches and I had this issue in the one branch only, and also on certain machines(not all of them) And obviously only the machine that had failed installations before etc as the ones that were successfully installed never had this issue.

    It seems like you cannot start the Sophos Anti-Virus Service on the computers affected.

    Note on script: It is basically bypassing the manual install using the Enterprise Console, by automatically entering the Username and Password as well as Installation location(aka the branch's server) and also deleting registry keys for any machines where people loaded AVG before(as Sophos seems to struggle removing AVG registry keys and then fails with installations...)

    What I did to fix it:

    I had to make another copy of the Sophos Install source location(on the server from another distribution server that installs to clients without any issues.) and then after the copying is complete, get the users to run the script on all the machines that were affected... (And obviously you'll know which since they will not have Sophos installed....)

    This worked for me, will monitor and let you know if it doesn't work tomorrow or if something else breaks in the interim...

    I tested one machine manually from the Console and it worked fine... :smileyvery-happy:

    Good luck guys!!

    :1897
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