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problem with connected computer not showing as connected

Hello,

I'm having a problem with one of our machines. It is connected, but doesn't show as connected in the console. The firewall isn't on and I can ping the ip-address. And it seems the machine is till doing his update, probably via the sophos server (I set it up to be the second update server) instead of our server. What could it be?

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Parents

0 QC over 14 years ago

Jo, are the client and the server running with the same time/timezone settings (and BTW what's the Primary DNS Suffix RBINS for)? While the server's logs show entries for PC20-126 on 23rd (i.e. yesterday) on the 24th there are almost not entries during the time covered by the client's log

=== Server ===
24.05.2011 06:38:18 0A3C I Routing to EM: id=01DB3670, origin=Router$pc09-142:99014.Agent, dest=EM, type=EM-GetStatus-Reply
24.05.2011 06:38:18 0A34 I Sent message (id=01DB3670) to EM
24.05.2011 06:46:06 0A3C I Routing to EM: id=01DB380E, origin=Router$PC20-121.Agent, dest=EM, type=EM-GetStatus-Reply
24.05.2011 06:46:06 0A2C I Sent message (id=01DB380E) to EM
24.05.2011 06:56:06 0A3C I Routing to EM: id=01DB3A66, origin=Router$PC20-121.Agent, dest=EM, type=EM-GetStatus-Reply
24.05.2011 06:56:06 0A28 I Sent message (id=01DB3A66) to EM
24.05.2011 07:04:54 0900 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 6, max number of user ports 15360
=== Client ===
24.05.2011 06:49:13 0898 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20110524-044913.log
24.05.2011 06:49:13 0898 I Sophos Messaging Router 3.3.0.2059 starting...
.....
24.05.2011 07:05:14 08F0 I Accessing parent
24.05.2011 07:05:14 08F0 E ParentLogon::RegisterParent: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/NO_PERMISSION:1.0'
Unknown vendor minor code id (0), minor code = 0, completed = NO

Do you have the client log corresponding to this time:

23.05.2011 13:37:20 0A3C I Routing to Router$PC20-126:72012: id=01DA46F0, origin=Router$PC20-121.EM, dest=Router$PC20-126:72012.Agent, type=EM-DoAction
23.05.2011 13:37:27 0A3C I Routing to Router$PC20-126:72012: id=01DA46F7, origin=Router$PC20-121.EM, dest=Router$PC20-126:72012.Agent, type=EM-SetConfiguration
23.05.2011 13:39:56 0950 I Writing router table file
23.05.2011 13:39:56 0950 I Registered router Router$PC20-126:117017
23.05.2011 13:39:56 0A3C I Routing to EM: id=01DA478C, origin=Router$PC20-121, dest=EM, type=EM-RouterRegistered
23.05.2011 13:39:56 0A1C I Sent message (id=01DA478C) to EM
23.05.2011 13:39:56 091C I RouterTableEntry state (router, logging on): Router$PC20-126:117017 is active consumer (will try to notify), active supplier
23.05.2011 13:39:56 091C I Logged on Router$PC20-126:117017 as a router
23.05.2011 13:39:56 0A3C I Routing to EM: id=03DA478C, origin=Router$PC20-121, dest=EM, type=EM-RouterLogon
23.05.2011 13:39:56 0A20 I Sent message (id=03DA478C) to EM
23.05.2011 13:39:56 0A3C I Routing to CM: id=01DA4575, origin=Router$PC20-126:117017.Agent, dest=CM, type=Certification.CertRequest
23.05.2011 13:39:56 0950 W Expanded Envelope, id=01DA4575, type=Certification.CertRequest, no Originator Cert
23.05.2011 13:39:56 0950 I Supplying message (id=01DA4575) to CM

As you see there was a change (Router$PC20-126:72012 --> Router$PC20-126:117017) and I wonder what the client did at this time.

As for the NO_PERMISSION error I didn't find anything which could explain it to me. So you should perhaps call Support about it. They probably know more about its meaning.

Christian

Reply

0 QC over 14 years ago

=== Server ===
24.05.2011 06:38:18 0A3C I Routing to EM: id=01DB3670, origin=Router$pc09-142:99014.Agent, dest=EM, type=EM-GetStatus-Reply
24.05.2011 06:38:18 0A34 I Sent message (id=01DB3670) to EM
24.05.2011 06:46:06 0A3C I Routing to EM: id=01DB380E, origin=Router$PC20-121.Agent, dest=EM, type=EM-GetStatus-Reply
24.05.2011 06:46:06 0A2C I Sent message (id=01DB380E) to EM
24.05.2011 06:56:06 0A3C I Routing to EM: id=01DB3A66, origin=Router$PC20-121.Agent, dest=EM, type=EM-GetStatus-Reply
24.05.2011 06:56:06 0A28 I Sent message (id=01DB3A66) to EM
24.05.2011 07:04:54 0900 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 6, max number of user ports 15360
=== Client ===
24.05.2011 06:49:13 0898 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20110524-044913.log
24.05.2011 06:49:13 0898 I Sophos Messaging Router 3.3.0.2059 starting...
.....
24.05.2011 07:05:14 08F0 I Accessing parent
24.05.2011 07:05:14 08F0 E ParentLogon::RegisterParent: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/NO_PERMISSION:1.0'
Unknown vendor minor code id (0), minor code = 0, completed = NO

Do you have the client log corresponding to this time:

23.05.2011 13:37:20 0A3C I Routing to Router$PC20-126:72012: id=01DA46F0, origin=Router$PC20-121.EM, dest=Router$PC20-126:72012.Agent, type=EM-DoAction
23.05.2011 13:37:27 0A3C I Routing to Router$PC20-126:72012: id=01DA46F7, origin=Router$PC20-121.EM, dest=Router$PC20-126:72012.Agent, type=EM-SetConfiguration
23.05.2011 13:39:56 0950 I Writing router table file
23.05.2011 13:39:56 0950 I Registered router Router$PC20-126:117017
23.05.2011 13:39:56 0A3C I Routing to EM: id=01DA478C, origin=Router$PC20-121, dest=EM, type=EM-RouterRegistered
23.05.2011 13:39:56 0A1C I Sent message (id=01DA478C) to EM
23.05.2011 13:39:56 091C I RouterTableEntry state (router, logging on): Router$PC20-126:117017 is active consumer (will try to notify), active supplier
23.05.2011 13:39:56 091C I Logged on Router$PC20-126:117017 as a router
23.05.2011 13:39:56 0A3C I Routing to EM: id=03DA478C, origin=Router$PC20-121, dest=EM, type=EM-RouterLogon
23.05.2011 13:39:56 0A20 I Sent message (id=03DA478C) to EM
23.05.2011 13:39:56 0A3C I Routing to CM: id=01DA4575, origin=Router$PC20-126:117017.Agent, dest=CM, type=Certification.CertRequest
23.05.2011 13:39:56 0950 W Expanded Envelope, id=01DA4575, type=Certification.CertRequest, no Originator Cert
23.05.2011 13:39:56 0950 I Supplying message (id=01DA4575) to CM

As you see there was a change (Router$PC20-126:72012 --> Router$PC20-126:117017) and I wonder what the client did at this time.

As for the NO_PERMISSION error I didn't find anything which could explain it to me. So you should perhaps call Support about it. They probably know more about its meaning.

Christian

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