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problem with connected computer not showing as connected

Jvuz

Hello,

I'm having a problem with one of our machines. It is connected, but doesn't show as connected in the console. The firewall isn't on and I can ping the ip-address. And it seems the machine is till doing his update, probably via the sophos server (I set it up to be the second update server) instead of our server. What could it be?

Jo

:13235


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  • 0

    Christian,

    I checked the ClientMRIni log and here it is:

    23.05.2011 12:20:39 05F4 I SOF: C:\Windows\TEMP/ClientMRInit-20110523-102039.log
23.05.2011 12:20:39 05F4 D ClientMRInit installing
23.05.2011 12:20:39 05F4 D mrfile=`MRInit.conf`
cafile=`cac.pem`
filepath=`C:\Program Files (x86)\Sophos\Remote Management System"`
rtrname=`Router`
logpath=`C:\Windows\TEMP`
23.05.2011 12:20:39 05F4 I Opening initialisation file: C:\Program Files (x86)\Sophos\Remote Management System/MRInit.conf
23.05.2011 12:20:39 05F4 I Opening root certificate initialisation file: C:\Program Files (x86)\Sophos\Remote Management System/cac.pem
23.05.2011 12:20:39 05F4 I Intelligent updating is: Off
23.05.2011 12:20:39 05F4 E MRInitData failed with exception: CAccessFailureException:CACertificate not found
23.05.2011 12:20:39 05F4 D Old certificate not present, using new.
23.05.2011 12:20:39 05F4 T New Message Router identity key is present.
23.05.2011 12:20:39 05F4 T New Managed Application identity key is present.
23.05.2011 12:20:39 05F4 T New Management Agent identity key is present.
23.05.2011 12:20:39 05F4 D CheckParentAddress( `*** NOT SET ***`->`PC20-121.RBINS,PC20-121` )
23.05.2011 12:20:39 05F4 D IsThisComputer[PC20-121.RBINS,PC20-121]
23.05.2011 12:20:39 05F4 D Found 6 addresses
23.05.2011 12:20:39 05F4 D Just use new parent
23.05.2011 12:20:39 05F4 I Parent router IOR port: 8192
23.05.2011 12:20:39 05F4 I New router IOR port: 8192
23.05.2011 12:20:39 05F4 I Setting router service arguments: "-ORBListenEndpoints iiop://:8193/ssl_port=8194"
23.05.2011 12:20:41 05F4 I ClientMRInit successful exit

     The fact this pc has several IP addresses is because he uses virtualbox. For that case I posted those two links.

    Jvuz

    :13311
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  • 0

    Christian,

    I checked the ClientMRIni log and here it is:

    23.05.2011 12:20:39 05F4 I SOF: C:\Windows\TEMP/ClientMRInit-20110523-102039.log
23.05.2011 12:20:39 05F4 D ClientMRInit installing
23.05.2011 12:20:39 05F4 D mrfile=`MRInit.conf`
cafile=`cac.pem`
filepath=`C:\Program Files (x86)\Sophos\Remote Management System"`
rtrname=`Router`
logpath=`C:\Windows\TEMP`
23.05.2011 12:20:39 05F4 I Opening initialisation file: C:\Program Files (x86)\Sophos\Remote Management System/MRInit.conf
23.05.2011 12:20:39 05F4 I Opening root certificate initialisation file: C:\Program Files (x86)\Sophos\Remote Management System/cac.pem
23.05.2011 12:20:39 05F4 I Intelligent updating is: Off
23.05.2011 12:20:39 05F4 E MRInitData failed with exception: CAccessFailureException:CACertificate not found
23.05.2011 12:20:39 05F4 D Old certificate not present, using new.
23.05.2011 12:20:39 05F4 T New Message Router identity key is present.
23.05.2011 12:20:39 05F4 T New Managed Application identity key is present.
23.05.2011 12:20:39 05F4 T New Management Agent identity key is present.
23.05.2011 12:20:39 05F4 D CheckParentAddress( `*** NOT SET ***`->`PC20-121.RBINS,PC20-121` )
23.05.2011 12:20:39 05F4 D IsThisComputer[PC20-121.RBINS,PC20-121]
23.05.2011 12:20:39 05F4 D Found 6 addresses
23.05.2011 12:20:39 05F4 D Just use new parent
23.05.2011 12:20:39 05F4 I Parent router IOR port: 8192
23.05.2011 12:20:39 05F4 I New router IOR port: 8192
23.05.2011 12:20:39 05F4 I Setting router service arguments: "-ORBListenEndpoints iiop://:8193/ssl_port=8194"
23.05.2011 12:20:41 05F4 I ClientMRInit successful exit

     The fact this pc has several IP addresses is because he uses virtualbox. For that case I posted those two links.

    Jvuz

    :13311
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